1. What is the InfoPass appointment system?

The InfoPass appointment system is an online platform created by the U.S. Citizenship and Immigration Services (USCIS) that allows individuals to schedule appointments with USCIS officers for in-person assistance with immigration services and inquiries. It is used to streamline the process of receiving services and information from USCIS, as well as reducing the wait times for assistance. The appointments can be scheduled for a specific date, time, and location convenient for the individual.

2. How do I schedule an InfoPass appointment?

You can schedule an InfoPass appointment by following these steps:

1. Visit the USCIS website and click on the “Make an Appointment” button on the main page.
2. Select your preferred language and click “Continue.”
3. Enter your zip code and click “Continue.”
4. Choose your nearest USCIS field office from the list provided and click “Continue.”
5. On the next page, click on “Schedule an InfoPass Appointment” under the Service area.
6. Fill out all of the required fields with your personal information, including name, address, phone number, and email address.
7. Choose a date and time that works for you from the available options.
8. Enter the reason for your visit in the designated box.
9. Review your appointment details and make any necessary changes or corrections.
10. Click on “Confirm Appointment” to finalize your reservation.

You will receive a confirmation notice with details of your appointment via email or by mail, depending on the contact method you selected during scheduling.

Please note that due to high demand, appointments may not be immediately available at some USCIS offices. If this is the case, you may need to check back periodically for cancellations or try scheduling at a different location.

3. Is there a fee for using the InfoPass appointment system?

No, there is no fee for using the InfoPass appointment system. It is a free service provided by the U.S. Citizenship and Immigration Services (USCIS).

4. Can I reschedule or cancel my InfoPass appointment?

Yes, you can reschedule or cancel your InfoPass appointment by logging into your USCIS online account and selecting the “Appointment Rescheduling” or “Cancel Appointment” option. You can also call the USCIS National Customer Service Center at 800-375-5283 to reschedule or cancel your appointment. It is recommended that you do so at least 24 hours before your scheduled appointment.

5. How far in advance can I schedule an InfoPass appointment?

You can schedule an InfoPass appointment up to two weeks in advance. However, it is recommended to schedule your appointment as early as possible, as available time slots may fill up quickly.

6. What documents do I need to bring to my InfoPass appointment?

It is recommended to bring the following documents to your InfoPass appointment:

1. Your original appointment notice or confirmation email from InfoPass
2. A valid government-issued photo ID (such as a passport or driver’s license)
3. Your immigration documents, such as your green card or work permit, if applicable
4. Any relevant documents related to your case, such as employment letters or marriage certificates
5. If you have an attorney representing you, a signed and notarized Form G-28, Notice of Entry of Appearance as Attorney or Accredited Representative
6. Any additional documents that may be requested by the officer during your appointment.

It is important to note that the specific documents required may vary based on the purpose of your appointment and your individual case. You may also be asked to provide additional evidence or documentation at a later time. It is always best to review the requirements for your specific case before attending your InfoPass appointment.

7. Can I make an InfoPass appointment for someone else?

No, only the person who needs to visit a USCIS office can make an InfoPass appointment. The individual must provide their personal information and identification documents during the appointment. Others cannot make appointments or receive services on someone else’s behalf.

8. How long does an InfoPass appointment typically last?

The length of an InfoPass appointment can vary depending on the complexity of the case and the specific needs of the individual. Typically, appointments can last anywhere from 10 minutes to 1 hour.

9. Is the InfoPass appointment system available in languages other than English?

According to the United States Citizenship and Immigration Services (USCIS) website, the InfoPass appointment system is currently only available in English. However, USCIS provides language assistance for individuals who need help with their immigration inquiries in languages other than English. This assistance may include an interpreter or a translated document. Additionally, USCIS offers a multilingual phone service when calling their customer service line.

10. Can I use the InfoPass appointment system if I am not currently in the United States?

No, the InfoPass appointment system is only available for individuals who are currently in the United States. People outside of the U.S. should contact their local U.S. embassy or consulate for assistance with immigration matters.

11. Can I use the InfoPass system to request expedited processing of my immigration case?

No, the InfoPass system is used for scheduling appointments at your local USCIS office. It cannot be used to request expedited processing of an immigration case. To request expedited processing, you must contact USCIS directly by phone or mail and provide evidence of the urgent nature of your case.

12. What types of services can be requested through the InfoPass system?

The InfoPass system can be used to request services related to:

1. Scheduling an appointment with a USCIS representative
2. Checking on the status of an application or case
3. Requesting information on eligibility and filing requirements for immigration benefits
4. Addressing issues or concerns about a specific case
5. Inquiring about necessary documentation for an upcoming interview or appointment
6. Rescheduling a missed appointment
7. Updating personal information such as change of address
8. Requesting expedite processing of an application in certain circumstances (e.g., humanitarian reasons)
9. Checking the availability of same-day emergency services at a local USCIS office
10. Requesting accommodations for individuals with disabilities during an appointment or interview
11. Seeking assistance with technical issues related to online forms and applications
12. Other general inquiries related to immigration services and benefits provided by USCIS.

13. Does using the InfoPass system guarantee approval of my immigration application or request?

No, the InfoPass system is used to schedule appointments and interact with USCIS officers. It does not guarantee approval of any immigration application or request. The outcome of an immigration application or request depends on various factors, including eligibility and admissibility requirements, and is ultimately determined by a USCIS officer after review of the application or request.

14. How often can I use the InfoPass system to schedule appointments?

The InfoPass system allows users to schedule appointments once every six months.

15. Are there alternative options for scheduling an in-person visit with USCIS, aside from the InfoPass system?

Yes, there are alternative options for scheduling an in-person visit with USCIS. These include calling the USCIS Contact Center and scheduling an appointment over the phone, making a walk-in appointment at a USCIS field office (if available), or submitting an appointment request through the myUSCIS online portal. Additionally, applicants with emergencies or urgent requests may be eligible for expedited appointments by contacting the USCIS Contact Center.

16. Do all USCIS offices offer appointments through the InfoPass system?

Not all USCIS offices offer appointments through InfoPass. To find out which offices offer appointments through this system, you can use the “Find a USCIS Office” tool on the USCIS website (https://www.uscis.gov/about-us/find-uscis-office) and select the option for “Schedule an Infopass Appointment.” This will provide a list of offices that currently offer appointments through InfoPass.

17 What should I do if there are no available appointments at my preferred USCIS office on the Infopass website?

If there are no available appointments at your preferred USCIS office on the Infopass website, there are a few things you can try:

1. Check back regularly: Appointments may become available if other people cancel their appointments or if new appointment slots are added by USCIS.

2. Consider another USCIS office: If you are able to travel to a different USCIS office, you may be able to find available appointments at that location.

3. Request an Urgent Appointment: In certain situations, such as emergency cases or urgent travel plans, you may be able to request an urgent appointment with USCIS. This process varies depending on the reason for the urgency and may require additional documentation.

4. Contact USCIS customer service: You can call the USCIS customer service line at 1-800-375-5283 and explain your situation. They may be able to assist you in finding an earlier appointment or offer alternative solutions.

5. Seek assistance from a legal professional: If you have an urgent immigration matter and cannot find an available appointment, it may be helpful to seek assistance from a legal professional who can advise you on the best course of action.

It is important to note that Infopass appointments are only for inquiries that cannot be resolved through other means, and they should not be used for routine matters. It’s always best to exhaust all other options before requesting an Infopass appointment.

18 Can I use the Infopass system for emergencies or urgent requests related to my immigration status?

Unfortunately, the Infopass system is not designed for handling emergencies or urgent requests related to immigration status. It is primarily used for scheduling appointments to resolve non-urgent inquiries or issues.

If you have an urgent situation related to your immigration status, it is best to contact the USCIS Contact Center at 1-800-375-5283 or your local USCIS office directly. You may also reach out to an immigration attorney for assistance in navigating your emergency situation.

19 Are there steps I can take to prepare for my Infopass appointment and make it more efficient?

1. Familiarize yourself with the Infopass process: Before your appointment, take some time to understand the purpose and guidelines of an Infopass appointment. This will help you know what to expect during your appointment and how to prepare for it.

2. Collect all necessary documents: Make a list of all the documents you need to bring with you for your appointment. This may include forms, photocopies, identification documents, and any other relevant paperwork. Make sure they are organized and easily accessible.

3. Fill out any required forms beforehand: Some appointments may require you to fill out certain forms in advance. Be sure to complete them accurately and thoroughly before your appointment to save time.

4. Arrive early: Plan to arrive at least 15-20 minutes early for your appointment. This will allow you enough time to go through security and check-in, if applicable.

5. Dress appropriately: As an official government office, it is important to dress appropriately for your Infopass appointment. Avoid wearing ripped or revealing clothing and opt for a more professional look.

6. Bring a pen and notepad: It’s always helpful to have a pen and notepad handy during your appointment to take notes or jot down important information.

7. Write down questions beforehand: If you have any specific questions or concerns that you want addressed during your appointment, write them down beforehand so you don’t forget anything.

8. Be organized and clear about your issue: When speaking with the officer during your appointment, be as clear and organized as possible when explaining your issue or concern. This will help ensure that all necessary information is conveyed accurately.

9. Remain calm and polite: Immigration matters can be emotional and stressful, but it’s important to remain calm and polite during your Infopass appointment. This will help maintain a positive atmosphere and increase the chances of resolving any issues efficiently.

10.Maintain contact information for follow-up: If the officer cannot address your issue or provide a solution immediately, make sure to obtain their contact information and follow up with them as needed.

20 Is there a customer service hotline or online support available for issues related to scheduling infopass appointments?

Yes, there is a customer service hotline and online support available for issues related to scheduling infopass appointments. You can contact the United States Citizenship and Immigration Services (USCIS) customer service hotline at 1-800-375-5283 for any questions or concerns regarding scheduling an infopass appointment. Additionally, you can also access online support through USCIS’s website at https://www.uscis.gov/contactcenter. This website provides various resources and tools to assist with scheduling infopass appointments and resolving any issues that may arise.